Follow one real order
Describe how a customer arrives, how an order is captured, who fulfils it and how payment is recorded. Note the exceptions: returns, amendments, missed appointments and branch transfers.
Include the people who use it
A manager, cashier and service team may need very different views. Test Arabic and English screens with actual users, and check that permissions reflect their responsibilities.
Plan the transition
Agree which data will move, who will validate it and when training will happen. A clear go-live plan and a named support contact are as useful as the feature list.
General operational guidance. Product capabilities and integration availability depend on your selected setup.
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